If you have purchased goods from a store or distributor, please apply for a return or exchange with that business entity. We cannot refund or exchange products to customers who have not purchased directly from the GICLIBI website/store.
We are happy to accept returns within 15 days of receiving your order. Please indicate the subject line "Return" and your order number in the email body, and we will reply with the return instructions within 24 hours. We do not accept returns of "unused" items that have been altered in any way, such as polishing, waxing, or wear and tear.
If you wish to exchange the product, we require you to return the original item for a refund and purchase the required item as a separate transaction through the website.
The item must be in its original, unused state (components cannot be installed), and come with the original packaging and labels. Since we are not responsible for packages sent to us, we recommend that you use traceable and insured mail services. Please allow you to process the return within 2 weeks after mailing the order. After the return process is completed and your card has been credited, you will receive an email confirmation.
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