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FAQ
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FAQ

  • Q What are the main businesses of the company?

    A When it Established, GICLIBI offers bicycle equipment (Full CNC machined Brake levers, Pedal, Handlebar Tape, Bell…) with high value-added for over 15 years. Our goal is to provide reliable cycling equipment for cycling enthusiasts around the world, as we have years of technical accumulation and research and development experience.
  • Q How is the quality of these proudct?

    A Over 15 years manufacturing experience of bicycle equipment and 10 precision production lines make sure we offer you quality product.
  • Q Making changes/deletions/additions to your order

    A
    Changes: Due to our order volume and inventory management system, we can’t guarantee that we’ll be able to change your order once you’ve submitted it. If you’d like to make a change (e.g., a size or a color), please email us at austin@bixuansh.com with the order number in the subject line (e.g. “Request for changes to order #123456”). We will get back to you as soon as possible.
     
    Deletions: If we haven’t packed the order yet, we can delete an item and refund your money appropriately.
     
    Additions: If you’d like to make an addition to your order, please place a separate order for the item(s) you’d like to add. 
  • Q Shipping & Delivery

    A Currently, all of your orders are free of shipping. No import changes and free shipping.
    At present, our express delivery cooperation service providers include DHL, UPS, DHL, FedEX, USPS, etc.
  • Q Where is my package?

    A Orders placed through our website are being fulfilled regularly and typically ship from our warehouse within 1 to 2 business days. If you have received a shipping alert, your order has left our warehouse and is currently in transit with the shipping provider. Please see the USPS and FedEx websites for more info. 
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